How do you handle my personal information ?

We keep any personally identifying information you provide for the following reasons:

• > Fulfilling our courier, air freight, and sea freight services.
• > Providing a record of your previous orders and transactions, which you can access at any time via login We retain this data for your reference and for legal and regulatory purposes, including claims and payments.
• > Sending important updates, news, and special offers via email, or requesting and collecting customer feedback in order to improve our website and services

What types of visitor information do you gather ?

We track non-personally identifiable information when you visit our website, such as your IP address, operating system, and browser. The location generally, the number of visitors, the average time spent on the site, the pages seen, etc. are all recorded using this aggregated data. We employ this data to keep an eye on and enhance our services and website.

We might use cookies to gather this information and give you information that is customised (such as auto filling certain fields). "Cookies" are minuscule pieces of information that a website can send to your browser and then save on your computer's hard drive-in order to recognise you when you come back.

We may also use tracking cookies from Bing (Microsoft), Facebook, WhatsApp, Instagram and Google for marketing purposes in the form of targeted ads. This means that if you have an account with any of these companies and are opted in to receive personalised ads, you may receive ads based on the fact that you have visited our website. You can opt out of personalised ads via your account settings on each of these websites.

These companies may also use these cookies to remember that you have visited our website on your current device or browser. Therefore, ads may be tailored based on stored data that is associated with your browser but not personally identifiable. You can opt out of interest-based ads on your current device and browser

Can I remove my personal information ?

You can remove receiver data for individual orders older than 6 months. This option is available via your Privacy Settings. This will permanently delete the delivery address and receiver details from our system.

You can make your account inactive by selecting the Close account option under My Account -> Account Settings. We will retain your data for 12 months, after which time any personally identifiable data is permanently deleted. Please note: you will not be able to make a future claim for loss or damage if you have closed your account.

You will need to be the account owner with Full Access to perform these tasks. These options will not be available if your account is flagged due to ongoing claims, debit on your account, or suspected fraud or other illegal activity.

Your saved address book and payment options can also be managed via your account

Do you give my personal information to other businesses ?

LANKA CARGO LTD is a freight forwarder. When you book a courier or freight service with us, we will share your full name, address and contact details with the carriers and agents involved in fulfilling your chosen service.

Your payment details are submitted securely through our payment gateway provider PayPal. We do not allow other companies to use your personal data for their own marketing purposes. Cookies may be stored by Bing (Microsoft), Facebook and Google for our own marketing purposes - please refer to the visitor data section above.

Our website may contain links to the sites of third parties. We are not responsible for the content or privacy practises of these other sites.

How do I access the personal information you have about me ?

All of your account information—including your order history, invoices and address book—is accessible in your account area.

If you would like a portable copy of all of your personal data, you can request this from our customer service team. We will provide the data within one month.

Calls on the phone

We record all telephone calls to monitor our services and for the protection of our customers and our staff, in accordance with compliance regulations and relevant legislation. Calls may be used for staff training purposes. All calls to our 020 3011 166 number are charged at your local network rate. We may update this privacy policy from time to time. You are responsible for reviewing the current policy when visiting our website. If you do not agree with the policy, you should cease to use our website immediately.

Last updated: 30th December 2022